Online terms and conditions for the sale of goods
These terms and conditions form the basis on
which you can visit us and our website. Please read them carefully as they
contain important information.
General terms and conditions
This site is owned and operated by the South
West Coast Path Association, Residence 2, Royal William Yard, Plymouth PL1 3RP.
If you have any queries about these terms and conditions or if you have any
comments or complaints on or about our website, you can contact us at
firstname.lastname@example.org or 01752 896237.
1. The contract between us
We must receive payment of the whole of the
price for the goods that you order before your order can be accepted. Payment
of the price for the goods represents an offer on your part to purchase the
goods, which will be accepted by us only when the goods are dispatched. Only at
this point is a legally binding contract created between us.
2. Acknowledgement of your order
To enable us to process your order, you will
need to provide us with your e-mail address. We will notify you by e-mail as
soon as possible to confirm receipt of your order and to confirm details. For
the avoidance of doubt, this correspondence does not constitute a contract
3. Ownership of rights
All rights, including copyright, in this
website, are owned by or licensed to South West Coast Path Association. Any use
of this website or its contents, including copying or storing it or them in
whole or part, other than for your own personal, non-commercial use, is
prohibited without our permission. You may not modify, distribute, or repost
anything on this website for any purpose.
4. Accuracy of content
We have taken care in the preparation of the
content of this website to ensure that prices quoted are correct at the time of
publishing and that all goods have been described accurately. However, orders
will only be processed if there are no material errors in the description of
the goods or their prices as advertised on this website. Any weights, dimensions
and capacities given about the goods are approximate only.
5. Damage to your computer
We try to ensure that this website is free from
viruses or defects. However, we cannot guarantee that your use of this website
or any websites accessible through it will not cause damage to your computer.
It is your responsibility to ensure that the right equipment is available to
use the website. Except in the case of negligence on our part, we will not be
liable to any person for any loss or damage which may arise to computer
equipment as a result of using this website.
All orders are subject to acceptance and
availability. If the goods you have ordered are not available from stock, we
will contact you by e-mail or phone (if you have given us details). You will
have the option either to wait until the item is available from stock or to
cancel your order.
7. Ordering errors
You can correct errors on your order up to the
point on which you click on “submit” during the ordering process.
8. Price and VAT/Tax
8.1 All product prices
stated on our website exclude VAT. For orders delivered to a UK address, VAT at
20% will be added to products that are subject to VAT, upon checkout. For
international deliveries, no VAT will be charged. Your shipment may be subject
to import duties and taxes which must be paid to the courier in order to
receive the goods. Please note that customs policies and charges vary
widely from country to country, so we recommend contacting your local Customs
Office for further information.
8.2 Where it is not possible
to accept your order to buy goods of the specification and description at the
price indicated, we will advise you by email, and offer to sell you the goods
of the specification and description at the price stated in the email and will
state in the email the period for which the offer or the price remains valid.
9. Payment terms
We will take payment upon receipt of your order
from your credit or debit card. We accept no liability if a delivery is delayed
because you did not give us the correct payment details. If it is not possible
to obtain full payment for the goods from you, then we can refuse to process
your order and/or suspend any further deliveries to you. This does not affect
any other rights we may have.
10. Delivery charges
Delivery charges vary according to the type of
11.1 Our standard delivery charges vary per
order for UK deliveries and are included in the price of goods.
International delivery is possible for most products but will cost extra, this
will be quoted prior to check out.
11.2 It might not be possible for us to deliver
to some locations outside of the UK. If once receiving the order, we find we
cannot deliver to you, we will contact you as soon as possible and refund your
order in full.
11.3 We will deliver the goods to the address
you specify for delivery in your order. It is important that this address is
accurate. We cannot accept any liability for any loss or damage to the goods
once they have been delivered in accordance with your delivery instructions
(unless this is caused by our negligence). We will aim to deliver your goods
within 30 days of dispatch, orders can take 48-72 hours to process. If an order is
placed on a Friday, it will not be processed until the following Monday. If
delivery is delayed beyond this time, please contact us and we will discuss a
mutual way forward.
11.4 You will become the owner of the goods you
have purchased as they are delivered to you, temporarily in the care of our
delivery company whilst in transit. Once goods have been delivered to you they
will be held at your own risk and we will not be liable for their loss or
12. Risk and ownership
Risk of damage to or loss of the goods passes to
you at the time of delivery. If you choose to use your own courier, then the
risk passes to you as soon as the goods are handed to your courier. You will
only own the goods once they have been successfully delivered.
13. Cancellation rights
13.1 Under The Consumer Contracts (Information,
Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the
legal right to cancel your order up to 14 calendar days after the day on which
you receive your goods (with the exception of any made to order items). You do
not need to give us any reason for cancelling your contract nor will you have
to pay any penalty.
13.2 Should you wish to cancel your order, you
can use the cancellation form provided at the end of these terms and
conditions, or alternatively, you can notify us in writing by any durable
medium (for example letter sent by post or e-mail).
13.3 You cannot cancel your contract if the
goods you have ordered are bespoke (i.e. made to order), newspapers or magazines
or if you have taken any audio or video recording or computer software out of
the sealed package in which it was delivered to you.
13.4 If you have received the goods before you
cancel your contract then you must send the goods back to our contact address
at your own cost and risk. If you cancel your contract but we have already
processed the goods for delivery, you should not unpack the goods when they are
received by you and you must send the goods back to us at our contact address
at your own cost and risk as soon as possible.
13.5 Once you have notified us that you are
cancelling your contract, and we have either received the goods back or, if
earlier, received evidence that you have sent the goods back, we will refund
any sum debited by us from your credit or debit card within 14 calendar days.
13.6 We may make a deduction from your refund
for any loss in the value of the goods supplied if the loss is the result of
unnecessary handling by you (for example using or wearing the goods prior to cancellation)
14. Cancellation by us
14.1 We reserve the right not to process your
14.1.1 We have insufficient stock to deliver the
goods you have ordered;
14.1.2 We do not deliver to your area; or
14.1.3 One or more of the goods you ordered was
listed at an incorrect price due to a typographical error or an error in the
pricing information received by us from our suppliers.
14.2 If we do not process your order for the
above reasons, we will notify you by e-mail and will re-credit to your account
any sum deducted by us from your credit/debit card as soon as possible, but in
any event within 14 days.
15.1 Unless agreed otherwise, if you do not
receive goods ordered by you within 30 days of the date on which you ordered
them and decide to cancel the order rather than re-arrange delivery (in
accordance with clause 11), we will provide you with a full refund.
15.2 We are only responsible for losses that are
a natural, foreseeable consequence of our breach of these terms and conditions.
We do not accept liability if we are prevented or delayed from complying with
our obligations set out in these terms and conditions by anything you (or
anyone acting with your express or implied authority) does or fails to do, or
is due to events that are beyond our reasonable control.
15.3 Furthermore, we do not accept liability for
any losses related to any business of yours including but not limited to: lost
data, lost profits, lost revenues or business interruption.
15.4 You must observe and comply with all
applicable regulations and legislation, including obtaining all necessary
customs, import or other permits to purchase goods from our site. The
importation or exportation of certain of our goods to you may be prohibited by
certain national laws. We make no representation and accept no liability in
respect of the export or import of the goods you purchase.
15.5 Any charges, that are not part of your initial order
paid via our online shop, are the responsibility of you as the customer and not
the South West Coast Path Association. You have a right to refuse the order on
arrival, to avoid paying import duty and taxes. Refusal of your order on
arrival does not make the Association liable to pay these costs.
15.6 Notwithstanding the foregoing, nothing in
these terms and conditions is intended to limit any rights you might have as a
consumer under applicable local law or other statutory rights that may not be
excluded nor in any way to exclude or limit our liability to you for any death
or personal injury resulting from our negligence. You have certain rights as a
consumer including legal rights (e.g., under the Sale of Goods Act 1979 (as
amended)) relating to faulty and/or misdescribed goods.
Unless otherwise expressly stated in these terms
and conditions, all notices from you to us must be in writing and sent to our
contact address at South West Coast Path Association, Residence 2, Royal
William Yard, Plymouth PL1 3RP and all notices from us to you will be displayed
on our website from time to time.
If you undertake a written review of an item you have purchased from our shop, you agree for this review to be published on our shop, along with any name and location details you submit. As per the review page, you do not have to include your name and location in the review and have the option to leave an anonymous review.
17. Changes to legal notices
We reserve the right to change these terms and
conditions from time to time and you should look through them as often as
18. Law, jurisdiction and language
This website, any content contained therein, and
any contract brought into being as a result of usage of this website are
governed by and construed in accordance with English law. Parties to any such
contract agree to submit to the exclusive jurisdiction of the courts of England
and Wales. All contracts are concluded in English.
If any part of these terms and conditions is
unenforceable (including any provision in which we exclude our liability to
you) the enforceability of any other part of these conditions will not be
To South West Coast Path Association, Residence
2, Royal William Yard, Plymouth PL1 3RP,
Tel: 01752 896237, email
I/We* hereby give you notice that I/We* cancel
my/our* contract for the sale of the following goods*/for the supply of the
Ordered on*/Received on*: ……………………………………………….
Name of consumer(s): ……………………………………………….
Address of consumer(s): ……………………………………………….
Signature of consumer(s): ………………………………………………. (Only
if this form is notified on paper)
*Delete as appropriate