Information on Purchases Made by Customers in the EU

Important Update to our EU Customers

Since the UK left the EU in January 2020, there have been a number of changes to how the sale of goods has been handled to overseas customers from all UK entities.

Recent changes in the duties and customs surrounding the exporting of goods, and the way that goods from the UK are handled by border controls in the EU, means that some customers will be faced with an import tax when goods arrive to their countries.

What this means

We're aware that when some products are being purchased by customers in the EU, they are facing an additional expense from import duties. Additionally, this is not the frictionless purchasing experience we endeavour to provide.

We are working hard to find a solution to this issue, working closely with our fulfilment house to find a solution which means that any fees can be calculated and paid for at the point of purchase, meaning that EU customers don't have any additional, potentially unexpected, expense when purchasing goods from our online shop.

As this is a factor beyond our immediate control, customers from the EU may like to hold off on purchasing goods. If you would like to make a purchase but want to wait until this issue is resolved, you can email, and we will make a note of your details to contact you when a solution is in place.

If you do make a purchase, you may face import duties, which you will be required to pay to receive your goods. By purchasing from our shop you understand that these may costs you face, and that we cannot reimburse these costs.

For further information, please email